Technical Support

At Labcraft, we understand that you need professional support you can depend on.

 

This is why we have a dedicated support team ready to help answer any lighting related questions you may have quickly and efficiently.

 

Additionally, in this section of the website you can find technical information and support on the full range of Labcraft lighting solutions. If you require any information that you can’t find within our FAQs section, please contact us.

 

 

Technical Support - FAQs

The FAQ section below has been put together to help you solve any difficulties you may experience with your light units.

 

If, after reading the FAQ, you continue to have problems, please email support@labcraft.co.uk or call us on 01799 513434

 

Light will not turn on

  • If the light has an independent switch, check it is in the ‘on’ position
  • Does the light have power going to it?
  • Are the positive and negative connected correctly?
  • Is the correct/sufficient voltage getting to the light?
  • Fluorescent tube may need replacing
  • Fluorescent tube may be fitted incorrectly

 

Tube flickers during operation

  • Tube may need replacing
  • Intermittent connection

 

Tube is very dim

  • Insufficient voltage getting to light
  • Tube may need replacing
  • Insufficient current available to light (due to wiring)

The ends of the tube are blackening

  • Fluorescent tube will need replacing
  • This can be caused by tube switching

There is a smell of burning coming from the light unit

  • Turn off and contact Labcraft (Labcraft lights are made with fire retardant  material)

 

The light is getting very hot when left on for longer periods

  •  If the tube needs replacing it will take more current and creates more heat

 

The light turns off after being on for a while

  • Is the battery losing charge during operation (see operating spec)?

The halogen bulb in my Frigospot is not working

  • The halogen bulb will only illuminate during cold conditions it will not come on at room temperature

Why does my light interfere with my radio?

  • Fluorescent tubes run at a certain frequency that can affect MW and LW radios and occasionally other electrical equipment. Check the operating frequency of the light; a high frequency model may be needed.

site be dekko design